Terms of service

 

These terms of purchase and use apply when buying goods in the Boutique Qualité online store.

1. Seller

Boutique Qualité
Individual activity under certificate
Email: boutiquequaliteq@gmail.com
Phone +370 693 80040
Address: Bažnyčių g. 12, 72253 Tauragė, Lithuania

2. Goods and prices

The online store presents photographs, descriptions and prices of the goods. Prices are given in euros including applicable taxes.

We do our best to present the colours and appearance of the goods as accurately as possible, but they may differ slightly depending on the screen settings of the device used.

3. Placing an order

By placing an order in the online store, the customer confirms that the information provided is correct and that they have read these terms.

An order is considered accepted once the order confirmation has been sent to the customer.

4. Payment

Goods are paid for using the payment methods indicated in the online store. The order is processed once confirmation of successful payment has been received, except where another payment method offered by the store has been chosen.

5. Delivery

Goods are delivered using the delivery method chosen by the customer at the time of the order. The delivery cost and the available delivery methods are shown during the order process.

6. Returns

The customer has the right to withdraw from the distance purchase agreement and return returnable goods within 14 calendar days from the day they were received, in accordance with applicable law.

A returned item must not have been used more than is necessary to establish its nature, characteristics and functioning and, where applicable, must have its labels and components preserved.

The detailed return procedure is set out in the store's return policy.

7. Liability

The customer is responsible for providing correct contact and delivery details.

The seller is responsible for the conformity of the goods and for consumer rights in accordance with the legislation of the Republic of Lithuania and the European Union.

8. Personal data

Customers' personal data is processed in accordance with the privacy policy published in the online store and with applicable law.

9. Changes to the terms

Boutique Qualité may update these terms. The version of the terms that was in force at the time the order was placed applies to that order.

10. Contacts

If you have questions about an order or about these terms, please contact us:

Email: boutiquequaliteq@gmail.com
Phone +370 693 80040

11. Dispute resolution

Disagreements are first resolved through negotiation. A consumer who believes that their rights have been infringed must first contact the Seller in writing. If the dispute cannot be resolved amicably, the consumer may apply to the State Consumer Rights Protection Authority (VVTAT) or resolve the dispute by other means established by the legislation of the Republic of Lithuania.